Mount Sinai Doctors

Mia M

3 weeks ago

I can't speak to the actual care, but this is a very poorly run establishment. Expect frustrations, unnecessary rudeness, and proceed with caution.

First instance - I had a new patient appointment on 8/26 at 1:30pm. I work a 9-5 and was commuting to my appointment around 12pm when I realized I missed one call from the office at 11am. The voicemail said that I had booked an annual, but I already had my annual within a year so I have to wait another year before doing another. When I booked online, annual/new patient are the same appointment. When I walk into the office and mention it at check-in, the person mentions that that is weird because I am a new patient establishing care, so my appointment should be fine. The second I get up the stairs to the doctors office, I am greeted by a woman with a very short tone - "Are you Mia? I've been calling you all morning." Which is clearly a lie. I explained the same thing I had told check-in as I understand I booked it as an annual but that I was trying to establish care with the hospital because I had never been. She said "well you should have booked the appointment like that." But I don't even think that's possible? I can't automatically jump to a specific visit reason without first having a new patient appointment. She turns away and says she'll go ask the gyno if I can still get in. Everything ends up being fine. It was extremely easy to change my appointment type and cleared up the confusion when I checked out and the right appointment type was reported to my insurance. I don't understand why the assistant was so incredibly rude to me. I booked a follow-up for the procedure I had been seeking, the main reason I wanted to be established at this hospital, for 10/20.

Second instance - As I am clearing my inbox today, I realize I "missed" my appointment on 10/7. Which I knew couldn't be possible, because I swore I had written it down for 10/20. On 10/7, I was out of the country on vacation, with limited access to cell service, and not back until 10/8. I go and see in the portal that they had messaged me on 10/7 at 9:41am - saying "I tried reaching out in regards to the appointment you have scheduled on 10/20/206. Unfortunately that is not an available time slot and will have to be rescheduled. We do have an availability today 10/7 at 3:15 pm. Are you available during this time?" (Them reaching out was 1 call at 9:32 am, no voicemail was left.) Also, I had booked the 10/20 appointment in person with someone at the checkout desk after my August appointment, so why was this something that was not caught? With me not responding to the chat, my appointment was changed to 10/7. So now I will have to wait even more time to get on the schedule for this procedure I have already been waiting months for, due to their mismanagement.

MT Lovo

2 weeks ago

This clinic has de rudest staff in front desk, They called me same day to cancel my appointment when i was basically at the clinic, and they were suppose to see me today, I was almost 12 min late, my understand is is that mount Sinai has 15 min grace period, the staff downstairs was so dismissed and rude, send me upstairs 3rd floor Ophtalmologist and told me they can’t see me , only have 10 min grace period, I asked where is that written and staff said “it doesn’t say but it is like that in this clinic”. How is the patient suppose to know? I have 2 appointment and they were not able to accommodate in one of them, but it was easy for them to called me and cancel the appointment first place.
Don’t go to this clinic look for other doctors.

Cathy Cain

2 weeks ago

The admin/front desk is the worst. They are really miserable. It’s enough to put one off to going to the practice. The Doctors are great when you’re able to see them lol, but it seems like the front desk does everything they can to prevent you from seeing them. I was well within the grace period today of 10 minutes after appointment time (fighting to get here during rush hour) , no one else in the lobby. They refused service despite being there for severe symptoms.

Devon Ward

5 months ago

Really disappointing experience at Mount Sinai Health System. Patients are made to stand outside until the exact time of their appointment, regardless of weather or circumstance. On top of that, the location is on one of the busiest and least comfortable streets in lower Manhattan, which makes waiting outside even worse. Not ideal for people who are sick, injured, elderly, or just trying to make it to an appointment comfortably. The policy feels inconsiderate and poorly thought out.

Sara Tuck

5 months ago

While I have had some good experiences here, my recent ophthalmology experience negates all of it. I tried speaking with patient relations at this office regarding my experience and was completely dismissed and told being asked details of your private medical history at the front desk in front of other patients is 100% normal. After 40 years of seeing an ophthalmologist for my various eye conditions, never have I had an intake nurse try to explain the kind of doctor I made an appointment with and question why I was there. Horrible bedside manner, terrible patient relations, and zero help when anything inevitably goes wrong. Avoid at all costs.