NY Medical Union Square

Sam Hodgdon

5 months ago

The scheduling availability was very helpful, and most of the staff was kind enough, although a few experiences left a bad taste. During one appointment where I was very sick and just wanted to get back home to lay down, the doctor took a phone call. She said her kid was sick and she needed to take it which I completely understand, but I could hear the person on the other line say it was not an emergency. She proceeded to stay on the phone for almost 5 minutes, while in the room with me, on a non emergent call? She was also clearly sick, and barely wearing a mask which… yikes.
During my last visit for a medication refill, I felt shamed for not coming in, she said I was “very overdue” for my annual and had a pretty judgemental tone (at that time I was maybe a month late for my annual visit, if that, and had already told her I was planning on booking it in the next couple weeks once my schedule allowed). That’s not the way to encourage patients to seek care, and it made me feel pretty embarrassed. This was the nail in the coffin, and I have found a different provider.
I also find it interesting that all of the reviews mentioning disappointment/frustration with their weight loss drug advertising seem to have been deleted. I feel the need to add this to my review, since it’s something that deterred me from seeking care at this office and is something people should know if they’re considering coming here. I have never expressed interest in this, and my doctor has never recommended it. Yet, during the first year and a half I was a patient here, I received three times the amount of emails advertising these medications than I did about the practice or my own care. When I expressed that this was difficult for me and was bringing up past issues that had been resolved and requested to be removed from that list, they claimed there was no way to unsubscribe from those without also missing important practice updates. I will say, the phone representative I spoke to was very kind and apologetic, but that sentiment was not shared by the practice at large. Feels a bit ridiculous to not have a separate email list so that they could be compassionate towards their patients differing needs. I know they can genuinely be helpful for some patients, however I think it’s unethical to send out frequent blanket advertisements for a medication without consideration to who that’s going to.

All in all, I would not recommend this practice unless you just need a quick checkup and don’t mind being hounded about the latest weight loss deal.

Mariya D

3 months ago

5 stars for my doctor and location - 1 star for the front desk.***********************************

Reply to the office's misleading response to my review:

Thank you for your response, but it is misleading.
My review was not about Dr. Halio's Long Island office. It was about your front desk unfriendly staff and the difficulty of scheduling appointments online at your office.
I clearly stated that Dr. Halio is an excellent physician and that I like your location and upscale office. My only concern was the front desk experience.
Instead of addressing my actual feedback, your response shifted the issue to a different office in Long Island, which misrepresented what I wrote. Misrepresenting a patient's concerns rather than acknowledging them is not a good way to build trust or keep patients happy. I hope you'll take patient feedback seriously and use it as an opportunity to improve your customer service.

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For some reason, the office only allows patients to schedule appointments online one week in advance. Beyond that, they insist that you call the office instead. Unfortunately, it’s often very difficult to get through because the phones frequently go unanswered.

My experience with the front desk staff, particularly Anastasia, was especially disappointing. She was rude and unwelcoming. While I was speaking with the receptionist, Anastasia didn’t even look at me or acknowledge my concerns. Instead of apologizing or trying to improve the situation, the office’s response to my previous review was simply that I had “gotten everything wrong.”

Meg Tousey

5 months ago

If I could give this no stars I would.

I rushed out of my office and spent $40 on an Uber to your Midtown location because that is where my appointment was the last time, only to arrive and find the office completely closed.

Your communication, organization, and overall service are unbelievably poor.

I am constantly being asked to rearrange my schedule, come earlier, or change appointments based on your availability, yet there is never any consideration for mine. That is not how professional service works.

No one informed me the appointment was at a different location, and your lack of coordination wasted both my time and money.

At this point, I am switching providers because this has been some of the worst customer service I have ever experienced. The level of incompetence and complete disregard for clients is unacceptable.

I am reporting this to your management and writing this review but I know nothing will change. It’s pathetic.

Jennifer Rudziensky

6 months ago

Dr. Javadi is the best doctor I’ve ever had! She’s thorough and asks great questions and makes me very comfortable. The front desk staff is kind and efficient and I haven’t had a long wait. I also love all the appointment reminders they send via text.

Kat

9 months ago

I just want to share my recent experience with Dr. Javadi Noosheen at NY Medical. I am not a person to get myself checked out, the most recent months I have been feeling unwell and looking for answers. I appreciate her listening and willingness to find solutions. She is extremely professional and explains things in ways I am able to understand. I cannot stress how important it is for your primary care doctor to do so! Also, side note, the front desk staff and nurses are just as amazing, very polite and helpful. Thank you!