SEV SKIN

Nex

9 months ago

Bought a pack of laser hair removals and had Daisy. She was very thorough and friendly. She made the process very efficient and I like the machine, I have never experienced any pain. That like that they get you right in on my exactly at the time for my appointment at this particular location, I have never had to wait longer than my scheduled slot time. So far, the results have been good and I haven’t had any regrowth.

Koby Bryant

4 months ago

I love coming here and this is no shade to the location itself. However the company really needs to do something about their rescheduling/cancellation policy. I feel like having to cancel /reschedule 48hrs before your appointment is really absurd. I don’t remember the fee either to change the appointment but it’s crazy expensive. I’d understand charging that fee for a no show or a reschedule day of the appointment, but I rescheduled more than 24hrs in advance and was charged a large amount. I’ll tell you right now the fee isn’t like a $10-$15, it’s way more than that.

Vicky Valencia

4 months ago

BEWARE OF SEV'S MISLEADING PRICING.

I booked a Full Body laser treatment after reviewing SEV's pricing page, which clearly lists:

* Single Session: $689
* 8-Session Package: $540
* Membership: $400

Any reasonable customer would conclude that the 8-session package costs $540. That is exactly how the information is presented on their website.

To make matters worse, the booking process reinforced that understanding. I was only charged a $100 deposit, and my receipt stated that I owed approximately $476 more. Nothing indicated that the advertised $540 price was actually a per-session rate or that the total package cost would exceed $4,000.

I even called beforehand and was encouraged to take advantage of the promotion because prices were supposedly discounted.

Only after receiving my treatment was I informed that the actual cost of the 8-session package was over $4,000 and that $689 was the price for a single session. At that point, I felt completely blindsided.

This is not a complaint about the staff. The employees were professional and courteous. This is a complaint about a website that presents pricing in a way that can easily mislead customers into believing they are purchasing something entirely different from what is actually being sold.

Advertising an "8-Session Package" with a price of $540, collecting a deposit, showing a remaining balance consistent with that amount, and then revealing a final cost of more than $4,000 is UNACCEPTABLE.

I strongly recommend that anyone considering booking with SEV carefully review all pricing details and get written confirmation of the total cost before committing to treatment.

Madelyn La France

6 months ago

The level of professionalism and customer service does not match the price point. Prices are above average, and there is an expectation to tip 20% on the full cost of a medical-grade service—something I have consistently done despite it being atypical in a clinical setting. The experience is treated like a gratuity-based spa service without the corresponding level of care or courtesy.

There is minimal to no bedside manner. Technicians remain in the room while you change for intimate treatments, which is inconsistent with industry standards.

I’ve been asked to arrive early, yet have been kept waiting 30 minutes past my appointment time without acknowledgment. Meanwhile, there is a rigid 24-hour cancellation policy and no grace period for late arrival. Violations result in financial penalty for the customer.

I will not be returning and recommend taking your business elsewhere.

Fanishka Sookharee

a month ago

Booked at SEV Laser and they cancelled 20 minutes before my Saturday appointment because a machine was broken. Their policy charges customers in full for cancelling inside 24 hours, so this felt one sided.

Rescheduled for the next Wednesday and took a day off work. Showed up and the studio was closed. No call, no text, no email. Another location confirmed it was shut that day.

I sent a complaint by email and through their website. No reply. Went to book again a few weeks later and my account no longer exists.

Two wasted trips, a lost day of work, and an account deleted after complaining. Would not recommend.