Venus Room

Ana Tkebuchava

3 months ago

I’m giving this place 2 stars only because the owner and the technician were genuinely kind and accommodating. When I contacted them about the issue, they offered to have me come back two days later to fix it, and I appreciated that.

Unfortunately, the lash lift itself was a completely different story.

Right after the appointment, my lashes looked fine from the front while I was still at the salon. But when I got home, I realized they were curled so tightly that they were actually touching my eyelids, making them extremely uncomfortable. This is a classic sign of an over-processed lash lift, not simply a “moisturizing issue” as I was told.

I’ve had lash lifts done many times at different salons, and I’ve never experienced anything like this. I went back to have the lift relaxed, which helped a little, but even a week later my lashes are still curling inward, and some have started falling out.

What disappoints me most is that I chose this salon because of all the glowing 5-star reviews. If I had seen a review describing an experience like mine, I would have gone somewhere else and avoided ruining my vacation. I specifically got my lashes done before my trip, and instead of feeling more confident, I’ve spent the vacation feeling self-conscious and wearing glasses because I’m uncomfortable with how they look.

The staff treated me with kindness, and I truly appreciate that. However, kindness doesn’t change the quality of the service, and I think future clients deserve an honest picture of what can happen. I sincerely hope this was an isolated case, but based on my experience, I can’t recommend getting a lash lift here

Update after one month:
My lashes are broken and looking terrible, living like this became very hard for me, I’m updating to one star because no matter what no one deserves this. I’m a victim of unprofessionalism and being nice doesn’t compensate this!!!!

Abbey Hernandez

5 months ago

Great service! Tried Venus out because I moved recently and couldn’t be happier with the service. They were able to squeeze me in last minute same day before I left for a trip. Sam was so professional and took meticulous care with my spray tan: blending, covering of nails, contouring. You’re in good hands here. Thank you!!

Patricia DeStefano

4 months ago

Absolutely love it here! The environment is so welcoming, and I’ve gotten my eyebrows threaded, a spray tan, and a lash lift + tint here. My spray tan looks amazing and so natural. I love how precise Samantha was mapping out my eyebrows and taking her time. I loved the final result, and she even filled them in for me after. This is the best my eyebrows & lashes have ever looked. The lash lift + tint I got with Carol was amazing—out of all the places I’ve been to, this is by far the best lift I’ve ever received. I'm so obsessed and definitely will be coming back!

Shani

5 months ago

So so happy I found my new lash girl!!! Finding a new lash tech that can take your vision and customize it to your eyes is so challenging. I gave Carol a few inspo pics and she absolutely killed it!!! She is not only meticulous but she’s also the sweetest person and truly cares about making you feel beautiful. Can’t wait to go back!!

Ellie Berube

4 months ago

Truly the best!! I’ve gotten a few lash lifts done here by both Samantha and Caroline and was wowed everytime! They’re so kind and welcoming, and it’s great to find a space where I can get multiple different services done (nails, lashes, etc)! Highly recommend. 😊