Uptown Dermatology

Celine Guzman Acevedo

7 months ago

From the moment I walk in, Neroli at the front desk always greet me with a warm and welcoming energy that set the tone for a great visit 🤩. She is incredibly kind and helpful making sure everything run smoothly.

And a huge shoutout to Ginette, every time I go for laser treatments, she makes me feel so at ease. Her professionalism and care are top-notch!

Not to mention, all the medical assistants are super nice and made sure I was comfortable throughout my appointment.

Linyana

2 months ago

Long post

I had a horrible experience with Dr. Paige Spagna at the new location at 108th & Amsterdam. I went for a cyst removal under my arm. At the time I received the referral from my primary doctor, it was just a regular cyst. At my first appointment at the Harlem location, the area somehow became infected the day before my appointment. The PA put me on antibiotics and told me to come back in 2 weeks and she’ll remove the cyst. She sent me to the 108th & Amsterdam location, said she’ll be there to complete the treatment.

30 minutes before my appointment at 108th & Amsterdam, a receptionists calls me to let me know they are not in network and the fee will be $150. I asked why no one told me this at my first appointment, why did they wait until 30 minutes before my second appointment to tell me they were out of network. She said she didn’t know, apologized and asked if I was still coming to my appointment. I was already headed that way and told her that. I arrive, pay the $150, and wait 30 minutes before being called back. I’m thinking I’ll be seem by the PA at my previous appt because that is what I was told.

As soon as Dr. Spagna entered the room, she introduced herself and stated “just so you know, I don’t normally do this procedure for $150. I’m a plastic surgeon.” I was taken aback because why is she telling me this? Then she goes on to say “don’t tell anyone you paid $150 and please don’t post anything online about it.” She’s talking to me in a very nasty, condescending, uppity attitude.

I told her my fees were discussed with front desk, I paid the fee and since when do doctors discuss their fees in the examination room? I asked her why did she feel the need to act like she did me a favor by charging me $150, which I assumed were their usual and customary fees? We got into a verbal altercation over $150 - a fee THEY told me was the amount for the procedure.
There was a lot said on both ends. Dr Spagna is unprofessional, condescending, and a liar. At the end of the altercation, she apologized, said she’d give me a refund and do the procedure free of charge. I never asked for refund, all I wanted my infected cyst taken care of.

Finally, we get started with the procedure. She cut into my skin about 2mm and drained the infection (she did not remove the core). She said the cyst can’t be removed at that visit because it was still infected, but to come back and she’ll remove it once the infection is gone. So now I’m on my second round of antibiotics. I finish and it’s time for my 3rd appointment.

I get to the back after waiting 30 min. Dr. Spagna touched my cyst with her ungloved finger and says “well it looks good. We should just watch it because now if I remove it, it’ll be a cosmetic procedure.”

I instantly get upset and walk out because I know she refused to do the procedure based on the $150 and she tried to verbally reclassify it so that it’s not medical related. A history of a cyst removal due to an infection is absolutely not cosmetic.
Same night I email the address on their website (a google email, not HIPAA compliant email at that), asking why was the cyst classified as cosmetic when it was infected and asked for a copy of my medical records. Leidy returned my email and stated it was not classified as cosmetic. So now I know Dr. Spagna lied to me just to get me out of the office. She didn’t want to remove the cyst for $150, a price THEY told me.

I address my issue with management, but of course they are bias. They don’t care.

To sum this up. I do not recommend Infinity Dermatology, especially if you have an actual medical concern. I, one hundred percent do not recommend Dr. Spagna. She is absolutely and unbelievably rude, even to the workers there. She talks to them like trash, I just know she is difficult to work with.

Please go to a real dermatologist if you have a skin concern. These Infinity Dermatology offices are just botox mills popping up around the city. I'll also be telling my referring doctor about this experience because it was unbelievable.

T G

7 months ago

The staff here were some of the kindest, most helpful people I've ever had the pleasure of seeing. This was such a pleasant medical experience, I didn't know that was possible. From the nice ladies in the front to Dr. Curtis, they were all so lovely. I'm so happy to have found this clinic!

DTW

5 months ago

Ugh. I really want to like this practice. The doctors are good. And some of the PA’s. But the support staff, especially those that answer the phones are inept! You wait on hold for 10 minutes then get sent to voicemail. You leave details and ask for a callback and 80% of the time no one does . The automated system also asks if you want to be called back instead of waiting on hold. You leave your number and…. No callback. I have been a patient here for over 8 years and it just keeps getting worse and worse ( from a customer service standpoint). Either retrain staff or pay someone else who’s competent. You get what you pay for as the saying goes.

Sherryl Noble

8 months ago

As usual, the space is very calming. The front desk workers are polite and thoughtful. The doctor listened to my complaint. She asked questions and also listened to my thoughts on the situation. She examined and prescribed just what I needed, as I'm already seeing good results.