Roosevelt Island Advanced Dentistry

Sky Eyes

3 months ago

Roosevelt Island Advanced Dentistry was previously named Dental Love, LLC. I've been their customer for the past couple years. I've noticed they have the habit to max out your insurance even for just basic cleaning/check up and ask you to pay out of pocket afterwards. It's definitely a business tactic and please be aware. Recently, one of their dentists Dr Tut whom I've been seen for the past 4 years and had a good experience with also has left the practice, which is unfortunate.

Sarah Naguib

a month ago

I’ve never had to have fillings repeatedly adjusted or redone before coming to this practice. Both my husband and I have had fillings done here that resulted in ongoing sensitivity and pain, requiring multiple follow-up fillings. My husband had to have the same tooth worked on three separate times and now needs a root canal.

Unfortunately, I’m now experiencing this for the second time myself. I called because I’m having pain after a recent filling and wanted to have the tooth checked. Not only was I told they couldn’t see me for almost a week, but they suggested that I go directly to an endodontist before anyone at the practice even examined the tooth or determined what was causing the pain.

It’s incredibly frustrating to repeatedly need additional dental work after what should be routine fillings, especially when we did not have these kinds of issues before coming here.

James Fayette

2 months ago

Wonderful staff, stayed on schedule and gave me a thorough cleaning. I can feel parts of my teeth I hadn’t felt before. Answered all my questions and did a great job. My entire family gets their dental work here.

Melanie Taing

2 months ago

My 5-year-old daughter had an urgent dental issue on Saturday, May 23rd. I booked a same-day appointment through Zocdoc for 10:00 AM.

When we arrived, the building was locked, requiring a code to enter, and nobody was there. I called several times with no response. We had to spend the next hour at the Roosevelt Island train station calling other clinics to find emergency care.

This clinic did not call me back until 3:00 PM—five hours after our scheduled appointment.

Shout out to Smile Out Loud, who squeezed us in within a few hours and treated her.

I obviously cannot speak to their doctors and treatment at this clinic, but this experience is enough for me to avoid it.

Edit in response to owner’s response: If the office closes unexpectedly, or takes a holiday when they would normally be open, that business must block that time off on ZocDoc. If you as a business choose to use a 3rd party platform, know how to use it properly…

Ana

a year ago

I recently visited the clinic for a filling and whitening and I couldn't be happier with the experience. Dr.Tu is very gentle, highly skilled, meticulous and efficient. He saved me from an invasive procedure by coming up with a smart and creative way of salvaging my tooth, with a well-placed filling. He explained everything thoroughly and made sure I was comfortable throughout the procedure. I felt great after the appointment and had no pain or sensitivity whatsoever. The whitening treatment also had amazing results, leaving me with a brighter smile.
The office is really spacious, immaculate and modern, I was amazed to see how AI technology is leveraged to enhance the patient experience and develop a thoughtful treatment plan. The hot towels at the end of the procedure were a nice touch and added a spa-like level of comfort. Everyone in the office is really friendly, polite and super efficient. I highly recommend the clinic to anyone looking for skilled and thoughtful dental care.