LM Medical NYC Downtown

JN B

6 months ago

Mixed feeling about this visit.
The office staff were lovely, the practice was clean & modern. The doctor I saw was very polite and friendly. HOWEVER, I just felt the whole practice is geared to selling.
Firstly it wasn't the doc I had booked, i never like bait & switch. Then i felt there really wasn't a detailed skin examination it was incredibly brisk. Most of my questions were responded to with a sale suggestion of another service or product i could buy at their office. While i actually appreciate other services to purchase at some point I would have liked to have met with the Dr i booked and one that really scrutinized my skin/hair more or offered more solutions that my insurance would cover first and foremost. I won't return it wasn't for me, but great if you want to purchase 'extras'.

Abcd

2 months ago

if I could give them 0 star I would.

I started seeing the doctors in 2018 then stopped in 2023. When I tried again in 2026, my experience was terrible.

I got some super itchy eczema that kept me awake at night. They made me seen by a PA who looked at it for like 2 seconds. Then the PA said since Im pregnant, she would not prescribe anything and suggested 1) apply aquafor or some moisturizer and hope for it to resolve, and 2) check with my obgyn if its safe to apply some triamcinolone. She then wished me the best like a robot without further explanation and with the coldest tone and irresponsible bedside manner as possible.

I then called them 10’ later to tell them my obgyn said fine to get the med as long as it is applied locally. 1 week has passed I hav never received any med prescribed.

It is surprising this office is still in business when they provide little to no care for a patient. If they focus only on med spa and selling their expensive drugs, it may be better if they stop seeing patients who do need dermatology care.

Navy Sheaffer

3 months ago

I’ve been going here for dermatology for almost 2 years now and really tried to like it because it is usually quick and clean but there are just too many downsides and sketchy practices. For the dermatology side this place hardly feels accredited and operates more like a med spa, trying to drive prices up and having you purchase unneeded products.

- the doctor i booked on Zocdoc was not the doctor i was seen by
- they push their own extremely expensive products ($100+) when there are perfectly fine pharmacy products you can get for less than $10. They do not mention this option at all unless you ask
- Removed moles for no reason, the doctor themself said they were fine and that they could just be monitored but pressured me into removing them, probably so they could get more money
- called me back in for an appointment to review results, just to take 3 minutes and tell me everything was perfectly fine. Again charging me for nothing when it could have been and email and wasted my time and caused stress about the results
- they have a $100 fee to move appointments within 24 hours, i was seriously sick and had to move the appointment and totally get having a fee but $100 is absurd
- wants to do skin screenings every 3 months for no reason, when 1 year is standard

This place will just waste your time and take your money, they do not feel like actual doctors. Good doctors are hard to find in the city but they do exist, unfortunately this is not one of them

Serena Perez

4 months ago

I really try not to leave negative reviews like this, but I work in healthcare so I understand how terrible this office is. I needed a refill on meds, they asked me to come in, I come in and they tell me that my insurance is no longer in network and it’s $250. After I took the train all the way from uptown, and am going to lapse on my medication now after finally getting through the purging stage. The office had literally no remorse saying “well I’m just looking at it now” LIKE? You don’t look at insurance eligibility before the patient comes in? Absolutely disgusting attitude, and honestly the MA was sweet for my first visit but the PA was nothing special and pretty dismissive.

Edit: The office manager called me and was very kind. I’m sure it was a misunderstanding, but the front desk agent pretty much ruined my day (not to be dramatic). She was extremely rude and didn’t try to help the situation at all. She could have said “let me speak to my manager” but she offered me nothing so I just stood there and asked if my insurance was OON last time as well, and she said I DONT KNOW I JUST KNOW IT IS NOW. It was actually insane. If that’s the case, I understand, I’m not a Karen by any means. But she just said it so aggressively like I’ve never experienced before like I was inconveniencing HER!! When I had no idea they were OON! They called and offered for me to come back at a cheaper rate but I really don’t trust this office anymore. I went to a different office next day, and my experience was night and day. I will never go back here unfortunately.

Tara Azaden

9 months ago

I’ve had such a great experience with LM Medical. My PA, Kelly, is absolutely fantastic - she’s helped my skin get so much clearer and always takes the time to listen and explain everything. The girls at reception, Katie and Ranique, are so sweet and friendly and make every visit feel welcoming. Highly recommend!