High Line Orthodontics

M. H.

3 weeks ago

I visited Dr. Pompei and had a wonderful, highly professional experience. She and her team provided outstanding attention and used state-of-the-art equipment to make a thorough diagnosis and recommend a clear treatment plan. I felt completely confident under her care; she genuinely cares for her patients' well-being and is an extremely compassionate human being. I highly recommend her!

Victoria

4 months ago

I booked a second-opinion consultation (consult plus panoramic X-rays). On the morning of the appointment, while I was already traveling to the office, I was told that additional cephalometric imaging was needed, substantially raising the total cost. The office did say I could cancel without charge, but given that I had arranged my day around the visit and was already en route, I felt I had little practical flexibility.

The added imaging was explained as necessary for TMJ-related concerns. My stated concerns were NOT about TMJ so I was surprised by that rationale and by the timing of the additional imaging needed.

I came in to discuss specific aesthetic and functional concerns I experienced during my Invisalign treatment like perceived changes in lip support and facial fullness, strain when closing my mouth, and smile asymmetry. In my experience, much of the discussion centered on whether Invisalign could have caused those changes rather than on evaluating my current concerns or discussing potential ways to address them.

Despite repeatedly asking what could be done to improve my current presentation, I left without clear answers or actionable next steps. I was also surprised by a verbal suggestion that I could wear my previous aligners in reverse order to move toward earlier tooth positions. I did not see reflected in the written summary I received afterward.

For a second-opinion consultation, I expected to learn new information. That was not my experience.

Sally Poblete

4 months ago

We got excellent results and Dr Pompei was very patient and a great communicator to my tween/teen. The staff is lovely and responsive.

Mikayla Betancourt

2 years ago

Dr. Pompeii and her staff are wonderful. The estimated length of treatment given day 1 was exactly right, and she and her staff were friendly and accomodating at every step. They truly put me at ease in what could have been a stressful process. The outcome of my treatment was perfect and has had a huge impact on my life and will continue to do so going forward.
I'm so glad I came to High Line Orthodontics, and would recommend it to anyone!
Huge thanks to Dr. Pompeii and her team for my new, jaw-pain free life!

Hilary Cramer Robinson

a year ago

Posting this because I wish I could have found a similar review. If you have a complicated case or need real specialized care, Dr. Pompei is the doctor for you. She is treating my daughter with an exceptionally complicated orthodontic journey and doing so with a ton of care, compassion, and calm. She is going above and beyond for our family and we are so fortunate to be in her care.