NYU College of Dentistry

Tupac Shakitty

2 weeks ago

I woke up today feeling quite saddened and disheartened by the lack of empathy, compassion, and accountability demonstrated by the providers in the Periodontics and Implant Department.
The day before my initial appointment, the resident or fellow assigned to my care, Dr. Mistry, contacted me to cancel. I explained that I had arranged medical transportation and that timely communication and reliable scheduling were essential to my ability to access care. She subsequently instructed me to keep my appointment as scheduled. I followed up via text to confirm that I should still come in and, more importantly, that I would actually be receiving care. Unfortunately, I did not receive a clear or transparent response that would have allowed me to understand what to expect.
I arrived for my appointment only to be told that no treatment would be provided because approval was still needed for a panoramic X-ray. This was particularly frustrating because I had submitted all my insurance information approximately a month earlier and had already experienced a waiting period while my insurance was reviewed and approved before the initial appointment was scheduled.
Although I was disappointed, I cannot say I was entirely surprised. The lack of communication and consideration I experienced during the appointment scheduling process had already raised concerns about how my care was being handled.
What concerns me most, however, is the apparent lack of accountability at the leadership level. During my visit, Clinical Director Sebastiano Andreana specifically invited me to share concerns and provide feedback about the department's processes so that the patient experience could be improved. I was candid about my experience, and he encouraged me to contact him directly if I encountered any further issues.
Yet, over a month after my initial appointment, I have still not received care. I have repeatedly attempted to contact Dr. Mistry to schedule a follow-up appointment, but my messages have gone unanswered and without follow up appointments. I subsequently reached out to Dr. Andreana by phone and email using the contact information he personally provided. When I called, the call was disconnected, and my email went unanswered.
The most upsetting aspect of this experience is not simply the delay in receiving dental care. It is the complete disconnect between the compassion and accountability patients should be able to expect from healthcare professionals and the treatment I have experienced. Dr. Andreana specifically asked me about the circumstances that led to my need for this care, and I shared the details of the traumatic accident that resulted in facial reconstruction and the dental treatment I now require.
To have shared such a deeply personal and painful experience with someone in a leadership position, only to subsequently encounter silence and an apparent unwillingness to address my concerns, has been profoundly disheartening.
As a social worker, I’ve dedicated my professional life to advocating for others, supporting individuals through difficult circumstances, and ensuring that people are treated with dignity, empathy, and respect. It is deeply discouraging that when I make the decision to prioritize my own health and well-being, I am met with barriers, inadequate communication, and a lack of responsiveness from professionals who work in healthcare and human services.
I am sharing this experience because the issue extends beyond a missed appointment. It raises serious concerns about patient communication, continuity of care, leadership accountability, and the degree of compassion extended to individuals who are already navigating the physical and emotional consequences of traumatic experiences. I sincerely hope this experience prompts meaningful reflection and action, because no patient should be left feeling dismissed or unsupported while seeking care necessary to their healing and quality of life.

Bruce Davis

a month ago

I had high hopes for NYU Dentistry, but unfortunately my experience has been frustrating.

For years, I’ve been trying to get comprehensive treatment for several severely worn, cracked and broken teeth. My goal is simple: tell me what can be saved, what needs to be extracted, and what the plan is to replace what is removed.

I first went to NYU in 2024. The first visit was an exam, cleaning and X-rays. I returned for another appointment, but again, no treatment—just a referral to Prosthodontics. That meant another visit, more evaluation and more imaging.

I was told I would return in 6–8 weeks for impressions. No one called. When I followed up, I was told it could actually be 6–8 months. Eventually, I received a call from the prosthodontist and scheduled another appointment. Before using another PTO day, I called to ask what would actually be done: more imaging and impressions. I canceled.

That was my breaking point.

Every appointment requires me to use PTO, commute into Manhattan and rearrange my workday. After multiple visits, evaluations, X-rays and referrals, I still had not received actual dental treatment or a clearly communicated start-to-finish plan.

I won’t call it “appointment churning” because I can’t speak to NYU’s intentions. I can only describe my experience: **too many appointments and not enough results.**

I understand that complex dental cases require planning and specialists. But multidisciplinary care should feel coordinated—not like the patient is being passed from department to department indefinitely.

Unfortunately, I’ve experienced similar fragmentation with NYU medical care as well. **I am no longer using NYU doctors or dentists. Too many appointments, too much of my time, and not enough results.**

That last sentence is probably the strongest summary of the entire review.

Brian Noone

2 weeks ago

The most incompetent dental/medical experience of my life. After waiting 8 hours which was an emergency visit they took two e-X-rays which the student seemed to have no clue how to work the machine. After both exrays they couldn’t figure out the issue so told me I had to go down to the second floor to book an extraction appt. Again this was an emergency visit and I was sent by the ER. I was told the next available appt was 3 months from now. Also, the prescription the student/dentist prescribed on the 4th floor was also a waste of time because the pharmacy called me and told me they don’t carry those meds and are unsure why they would even prescribe it.

Johnson Johnny

a month ago

This place is completely unprofessional. I came for an emergency, and they charged me more than a regular doctor for every single thing — x‑ray, tests, everything. They keep pushing unnecessary “comprehensive tests” and bother you about problems you don’t even have. When you ask them to focus on your real issue, they refuse and say it’s their school policy.There is no real doctor. Students are checking other students. Some of them don’t even know how to take a simple x‑ray. Be careful — your health is important. It’s better to take a loan and go to a real doctor than come here and regret it. Dr. Levine is extremely unprofessional. Even if you have severe pain, they tell you to come back the next day or after weeks.Avoid this place.

Rajan Wilson

2 months ago

I just had a horrible experience with the orthodontist department. On my second visit I reported I was not comfortable with the provider I saw. During my first visit I was spoken to in a manner in which I felt was disrespectful. When I told the office manager Bube this i was told and I could not change the provider, I was informed as long as they felt the provider did nothing wrong then I was stuck with this person. I express strongly my concerns and still was made to feel I had to just take whom every they felt they wanted to give me. Not unless you dont mind being dictated to regarding your care I would not come here.