Group Health Dental

Dee F

a month ago

Highly recommend this dental office! The location is super convenient—right near my workplace—and the facility is always spotless. What really stands out, though, is the team: the staff is consistently courteous, friendly, and deeply knowledgeable. Excellent experience from start to finish.

Jourdan Canete

3 weeks ago

Always had a good dental record. Regular cleanings and check ups and addressed issues as they came up rarely.

Moved to this place and in both sessions they recommended treatments where I had to pay out of pocket for my visits. Fine, I agree and pay cause I want to stay on top of my dental care. Went to get a second opinion and new place told me these recommendations weren’t really necessary. This tracks with my pretty clean dental record.

Not sure how all of sudden things changed to need more treatments but I feel I have been upsold and will not be working with Group Dental Health any longer.

Question recommendations they give you, especially when they are out of insurance coverage and get a second opinion if you can. Something didn’t quite add up.

dora fen

a month ago

I was a patient at this practice for over 10 years, and unfortunately, my experience has changed dramatically. I originally had a great deal of trust in the practice and loved my dentist, Dr. Brown. Since his departure, however, I have become increasingly uncomfortable with the care I have received.
Since seeing Dr. Khalfi, I have repeatedly been presented with recommendations for expensive treatments, including approximately $6,000 for Invisalign, a mouth guard I already have, replacement of two crowns, and an approximately $800 deep cleaning. The experience increasingly felt less like receiving dental care and more like being sold services.

My biggest concern was the most recent treatment. I was presented with the $800 charge very quickly and did not feel I was given enough information to understand exactly what was being recommended or why it was necessary. I later received an additional bill of more than $100 because my insurance had reached its limit. I am still unclear about exactly what was performed during the deep cleaning.

I was also concerned when Dr. Khalfi recommended replacing two crowns without what I felt was a thorough examination. I questioned whether the recommendations were based primarily on the age of the crowns rather than an actual problem with them.

More seriously, one of the crowns that was placed has remained sensitive since the procedure. I am now having difficulty flossing around that tooth and am concerned that there may be an underlying issue that needs to be evaluated. I specifically told the practice that I did not want Dr. Khalfi to evaluate or treat the tooth and asked what they would do to address the problem.

I have tried repeatedly to resolve these concerns directly. On August 21, I emailed the practice regarding the billing, treatment, and crowns. After receiving no response, I followed up on August 27. On September 4, I was told that the Office Manager would contact me, but no one did. I followed up again on September 11 regarding the crown and also requested my complete dental records, including X-rays, treatment notes, and billing information, so I could obtain an independent evaluation.

The office eventually called me, but I explained that I wanted everything in writing for my records. I still have not received the written response or the records I requested.

After more than a decade as a patient, it is extremely disappointing to have reached this point. The repeated recommendations for expensive treatment, unexpected billing, ongoing problems with my crown, and lack of timely communication have completely eroded my trust in the practice.

I have decided that I will not be returning. I am pursuing an independent evaluation and looking into the appropriate channels to address my concerns.

I would strongly encourage anyone considering significant or expensive dental treatment here to ask detailed questions about why the treatment is necessary, exactly what will be performed, and what the total out of pocket cost will be. I would also recommend getting a second opinion before proceeding.

Nicole Deal

2 months ago

There are very professional, attentive and caring. And you don't have to wait long to be called.From the front desk to the back. They explain everything to you and they don't rush you. Thats what i love the most .And the office is awesome, clean and just a breath of fresh air. I am a happy client and appreciate them all.
Keep up the great job.
Nicole Dyson

Alexandra M

a month ago

I had a very disappointing experience at this office as a first-time patient 6 months ago. I had never had a cavity or any significant dental issues, but during this visit I was told that I had significant gum recession and wear on my teeth and was strongly encouraged to pay for an upgraded cleaning. I was also told I had two cavities that could be filled immediately.

When I asked about the cost and if it would be covered by my insurance, the hygienist immediately got defensive and offered to bring me to the “finance office,” which was a major red flag for me. I had never heard of a "finance office" at a dental clinic. I declined the upgraded treatment and said I wanted to get a second opinion. Instead of simply respecting that decision, they offered to bring in another dentist from the same office, which made me even more uncomfortable. I told them no, and that I only wanted the regular cleaning that I came in for.

I went through with the cleaning and decided I would never be coming back. I ultimately went to a different dentist six months later (now) for my routine cleaning. They found no gum recession, no cavities, and no other issues and told me that my teeth were healthy. Zero concerns or things I should be watching out for.

I obviously cannot say what the intent of Group Health Dental was, but the stark difference between the two evaluations was extremely concerning. I’m very glad I trusted my instincts and sought a second opinion before agreeing to unnecessary treatment, which would have harmed me and ruined my teeth.

I would encourage everyone to stay away from this dental office. If you do go and receive a diagnosis or are strongly encouraged to pay for additional procedures, I would highly recommend getting an independent second opinion before proceeding.