Frederick G. Hegedus, DDS

Silvia Liu

2 months ago

I had a good experience with the doctor himself — he was very nice, patient, and professional. Unfortunately, my experience with the front desk was the complete opposite, especially with the woman who usually wears her hair slicked straight back.

Before my wisdom tooth extraction, I emailed the office to schedule an appointment and never received a response. I then called to follow up and was told that they would respond to my email, but again, no one ever did. Eventually, I had no choice but to walk into the office in person just to get my appointment scheduled.

On the day of my extraction, the doctor had told me that I could be given a painkiller before the procedure. When I asked the front desk for it, this same receptionist immediately told me they didn’t have any and told me to go outside, buy it myself, and come back. I explained multiple times that the doctor had specifically told me they could give me one, but she wouldn’t even check. It wasn’t until I got frustrated and said I would go ask the doctor myself that she finally stopped me and went to check. And, unsurprisingly, the doctor gave me the medication exactly as he had said he would.

The final straw was my follow-up appointment. I had a confirmed appointment to have my wisdom tooth extraction checked, so I showed up at the office as scheduled. Only after I arrived did the front desk tell me that the doctor wasn’t even there. No one called, texted, or emailed me beforehand to cancel or reschedule my appointment. When I asked to reschedule for the next day, I was then told that the doctor wouldn’t be back until September 15 — even though my extraction was on August 26.

I genuinely like the doctor and had a positive experience with him, which makes this even more frustrating. But the communication, attitude, and basic appointment management from this particular receptionist have been extremely unprofessional. Patients should not have to repeatedly call, walk into the office just to get an appointment, argue with the front desk to receive something their doctor already approved, or physically show up for a confirmed appointment only to discover that their doctor isn’t there.

I really hope the office addresses its front desk communication and customer service, because the doctor deserves much better support than this.

Ariana Taylor

2 months ago

This review is not a reflection of Dr. Frederick, as I unfortunately never had the opportunity to meet with him. It is regarding the front desk receptionist working on August 19, 2026, at approximately 3:30 PM.

I came to the office for a consultation regarding a wisdom tooth extraction. I rang the doorbell three times before someone finally answered. The receptionist opened the door visibly frustrated, did not greet or welcome me, and allowed the door to hit me in the shoulder as I entered.

I initially gave her the benefit of the doubt and assumed she may have been busy or dealing with something on the phone. I sat down, completed my paperwork, and asked whether she had received my X-rays via email. I received no response. After completing the paperwork, I placed it on the desk in front of her, and again, there was no acknowledgment. She eventually pulled the paperwork toward her and then rudely told me that I had not completed the final page.

At that point, I politely explained that I would not be continuing with the appointment because I was uncomfortable with the way I had been treated. I never had the opportunity to meet or speak with Dr. Frederick.

I specifically chose this office because it was conveniently located near my home. More importantly, I was seeking a wisdom tooth extraction, which can already be an anxiety-inducing procedure, particularly when sedation is involved. I believe patients should feel welcomed, respected, and comfortable from the moment they walk through the door.

I hope Dr. Frederick sees this review and considers addressing the way patients are treated by the front desk staff. I cannot speak to the quality of the doctor’s care because I never got that far, but unfortunately, the interaction at the front desk was enough to make me leave before my consultation.

Reda Arif

5 months ago

I chose this office based on the positive reviews online, and during my initial consultation, the doctor was very welcoming and nice. I explicitly told him that I have severe dental anxiety and he reassured me. However, the actual surgery was a completely different story.

During my extraction, I was panicking and extremely nervous. When I asked for brief breaks to catch my breath, he initially refused. When he finally did grant me a moment, he was visibly annoyed. At one point, I distinctly saw him roll his eyes when he thought I wasn’t looking. Experiencing that kind of blatant impatience and lack of empathy when you are at your most vulnerable was deeply upsetting.

Grace & Justice

6 months ago

My appointment was originally rescheduled by the office because they stated Dr Hegedus was not back in town on time. I arrived 15 minutes early for my 12:00 PM appointment, I waited to be scene almost an hour after my scheduled time and yet I was left waiting while the receptionist showed a blatant lack of common courtesy, providing disparate treatment by seeing a patient who arrived after me first. Her demeanor was pointedly unwelcoming from the moment I walked in.

The most distressing violation occurred when the receptionist—aware that I was in the restroom—purposely failed to notify the doctor. This led to the doctor opening the door on me (he was aware I was in the restroom as well because he was the one that directed me to it) while I was in the bathroom. Neither the staff nor the doctor offered an apology for this gross violation of my privacy and dignity. It felt entirely intentional.

During the consultation, Dr. Hegedus touched my head and hair with bare hands, ignoring basic clinical hygiene and cross-contamination protocols. I had to literally tell him to put gloves on. When I asked standard questions about the procedure, he was dismissive at times and used prejudicial language, telling me to 'man up' for the procedure. Furthermore, the receptionist provided medically misleading information, mischaracterizing structural decay as an 'infection' to pressure me into treatment without proper patient education. He then threatened to refuse service if I didn't comply with his specific medication demands.

The intentionality behind the microaggressions and the lack of respect I experienced here were deeply troubling. Thank God I was able to find another surgeon who values patient dignity. I am also filing formal reports regarding these hygiene, privacy, and conduct violations with my insurance, the New York State Office of Professional Discipline, and City regulatory agencies. Avoid this office if you seek equitable, honest, and respectful care.

Samina Ljujkovic

a month ago

I was very nervous having to get my wisdom teeth removed, but he amazing and extremely informative. I healed super quickly with no complications. Couldn’t recommend him enough!