Tend Dental Flatiron

Potastes Rodrigues

a year ago

The best thing since sliced bread. The environment is calm, clean and friendly.
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Love my Dr Nicole. I kid you not I would be happy living in this dental office. I Got a wisdom tooth extraction same day of my cleaning, I was out in 7min, no pain JUST PRESSURE.
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It’s been a week and 3 days, my socket is already closed and healing perfectly. They called and checked in on me to make sure I was doing okay during that period.

Mariela Wendel

a year ago

I just had a root canal this morning by Dr. Johnny Kim and it was the most painless and actually enjoyable (thank you, nitrous) experience! Dr. Kim tried hard and succeeded at saving my molar which was a tough case. Dr. Kim is amazing and it’s clear he’s highly skilled & trained (top schools and programs, I always google ha). The whole staff was super caring and asked often how I was doing. The place is super nice and clean too so that’s another plus. Highly recommend all around!!!!

Marcus M

a month ago

Ludine from Tend Flatiron called me and lied and said to pay the full amount for service up front and that I would receive a check from my insurance. I called my insurance and verified they lied and completely made that up to try to get me to pay. Google “tend better business bureau” and you’ll see all the issues and complaints this place has. Horrible customer service and even worse management for leading their employees to do things like this.

Chris Hendrix

5 months ago

This is a business, not an orthodontist's office. Called to get a new pair of retainers, was put on hold (24th in line). Then I'm told they deleted the scans of my teeth so I need to come in and get new scans. Glad I gave you guys thousands of dollars to delete my records! They also told me it would be around 3 weeks until the new retainers come in. Found a new ortho on the UES that said they can do it for me in 48 hours.

Carly Larsson

a year ago

This location is better than any of the other Tend locations due SOLELY to the dental techs and dentists (front desk staff is horrible - rude, unhelpful and completely untrained in ADA law). How they have a single good review is beyond me. My Invisalign process has taken over 2 years when they told me it would be a 6 month process. They kept changing my orthodontist and have extremely limited appt availability.

The customer service/front desk woman I just spoke with about rescheduling because there was a mix up causing me to miss my appt was super rude and raised her voice to me when I was just trying to work together to find a solution to my scheduling problem. She took an angry rude tone saying "youre trying to find a solution but how can I find you a solution when there are no appointments available." I then asked if she could add me to a cancellation list -- what do you know, she could, but did she offer that before she yelled at me, or try at all to help me? No. Then magically a sooner appointment appeared, but it's still not for another month, and I won't be surprised if they try to charge me $100 for missing an appointment I never confirmed.

Anyway now I'll have been waiting 2 mos to get the aligners I need to finish this godawful process. I wish I went literally anywhere else for this but I've already paid an insane amount of money, so I have to finish the process through them.

EDIT 5/8/25 -- Back to add to my review because yesterday I was in and the front desk refused to allow me to be seen with my service dog (12 lb hypoallergenic breed, registered, with paperwork available). Despite my having the paperwork readily available and offering to show them, they refused to even look at it, which is a blatant violation of ADA law. The manager was laying on the couch in the lobby eating McDonalds out of a bag on the floor (which I'm sure is some type of healthcode violation). When I asked her to confirm for the record that she was refusing to allow me into my appointment with my service animal she said "I'm actually in a meeting," got up, walked away and hid in the break room, leaving her McDonalds trash on the floor in the lobby. They promised to provide me with written documentation that they would not allow me to be seen with my service animal and that they would not view the paperwork which they assured me they would and never did. I’ve reported the incident to the NYC commission of human rights and will be pursuing legal recourse.

Another update! They canceled the follow up appt for tomorrow that I booked weeks ago with no notice or update. Had to call to confirm. This is the 3rd time they’ve done this.

Update! 9/11/25 — I went in to the city 2+ mos ago to pick up trays that they confirmed were there and they were not! So they wasted my whole afternoon for no reason. They promised they’d mail them to me, got the doctor to approve and everything and then never did. When I called a few weeks ago to inquire front desk mgr was rude and said I’d need to wait for the dr to approve even though she already had, they just didn’t bother to read my chart. Another month later they still haven’t been mailed. They responded to this review with their lil PR spin but I can assure you I’ve spoken to them at this email address they provided multiple times and nothing was resolved